This document is an electronic record under the Information Technology Act, 2000 and is published in accordance with applicable law, including the Consumer Protection (E-Commerce) Rules, 2020. It governs your use of the WellGreen Health website and mobile application (together, the “Platform”) and the services of WellGreen Health LLP (“WellGreen Health”, “we”, “us”). By using the Platform you confirm that you have read and agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.
These Terms, together with any service-specific terms, policies and disclaimers published on the Platform, form a binding agreement between you (“User”) and WellGreen Health LLP. Your right to use the services and any password or access right is personal and not transferable. WellGreen Health may assign these Terms and its rights to a successor entity. WellGreen Health may introduce, change or withdraw offers and promotions at any time. We may update these Terms; changes take effect when posted with a new “Last updated” date, and material changes will be notified to registered users.
By using the Platform you confirm that you are 18 years of age or older and legally capable of entering into a contract; that you are responsible for all bookings made under your account, including bookings for family members; and that you will use the services in accordance with applicable law. Bookings for persons under 18 are made by a parent or guardian.
WellGreen Health offers, within Belagavi city unless stated otherwise:
WellGreen Health may change the nature, availability or price of any service by publishing the update on the Platform. Prices shown at the time of booking apply to that booking.
Home collection is carried out at the address you register, within Belagavi city, between 7 am and 7 pm; bookings are accepted until 8 pm. You may also visit the centre between 8 am and 8 pm. Some investigations may require a visit to the centre or a designated facility.
Booking confirmation, order ID and slot details are sent by SMS, WhatsApp or email. Reports are reviewed by a pathologist before release and delivered to your registered mobile number, email and WellGreen account; most routine reports are ready the same day, and the expected time for each test is shown on the Platform. Turnaround times are estimates.
Services are non-transferable: only the person in whose name the booking is made may avail it. Please follow the preparation instructions shown for each test (fasting, timing, sample collection). Failure to follow them may affect results, and we may reschedule collection. Diagnostic reports are for use by you and your treating doctor and should be interpreted with medical advice.
Retest requests are considered within 30 days of the test date. Comparison with another laboratory’s report is considered only if that sample was taken within 3 days of ours; analytes with high physiological variation are not compared. Retests are scheduled by our quality team, whose decision on a retest is final.
Collection is scheduled for the slot you choose and may be rescheduled subject to slot and phlebotomist availability. Delays may occur for reasons beyond our reasonable control (weather, public disturbance, epidemic, government action, technical failure); we will inform you promptly. Reports are processed after payment is received.
Diagnostic services are not for emergencies; in an emergency go to the nearest hospital or call 108.
Consultations are audio consultations at scheduled slots, conducted by qualified health coaches backed by doctors and MD Pathologists. A pre-test consultation helps you choose the right test; a post-test consultation explains your report. The post-test consultation is booked by you from your report dashboard once the report is ready. A family member may be present during an audio consultation.
Consultations relate to laboratory tests and reports only. They are not a substitute for treatment, a physical examination or a consultation with your treating doctor, and no doctor–patient relationship is created through them. By booking a consultation you consent to your personal data and reports being shared with the consultation team. Consultations are personal to the person for whom they are booked.
A membership ID is created for you by our laboratory system at your first test. You may upgrade to the WellGreen Health Card on a subsequent visit for the fee shown on the Platform; the card is valid for 12 months from upgrade and gives the benefits described on the Platform at the time of purchase, including slab discounts on individual tests (not on Sehatchek packages or offers), complimentary home collection and consultations on bills above ₹500, priority slots and the addition of up to six family members. Health Subscriptions are annual plans that include a defined set of tests over the year, with home collection, reminders and post-test consultations, as described at the time of purchase.
Membership benefits are personal to the member and named family members, are not transferable or encashable, and may be changed for future periods with notice. Discounts are applied at the time of billing and cannot be claimed retrospectively.
Health products (supplements, monitoring devices, organic and herbal foods, nutrition and fitness items) are supplied as described on the Platform and delivered within Belagavi. Orders are placed on WhatsApp, by call or through the Platform and confirmed by our team before dispatch.
Supplied only against a valid prescription from a registered medical practitioner, after verification by a pharmacist who confirms the medicines, quantities, address and price with you. WellGreen Health does not list prescription medicines for direct purchase and does not supply Schedule X medicines. Availability of any medicine is not guaranteed. Medicines are handed over only to the customer or a named adult.
Payment may be made online through the payment gateway (cards, UPI, net banking, wallets) or, where offered, in cash or UPI at collection or delivery. Online services commence after payment is received. Payment gateway terms apply to online transactions. You are responsible for applicable taxes and charges shown at checkout.
WellGreen Health may refuse or cancel a booking placed at an incorrect price, with any amount paid refunded within 7–10 working days. WellGreen Health is not responsible for a failure of a third-party payment mechanism but will help you trace a failed transaction.
You may cancel or reschedule a test or package at no charge up to 2 hours before your home-collection slot or centre visit, from your account, on WhatsApp or by call. Cancellation after that, or after the phlebotomist has arrived, may attract a visit charge. Once a sample has been collected the booking cannot be cancelled. If we are unable to process a test (for example, a rejected sample), we will recollect at no charge or refund that test in full.
We may reschedule or cancel a slot with notice for reasons beyond our control; you may then choose a new slot or a full refund.
Complimentary consultations may be rescheduled to another available slot.
Health Card fees are non-refundable once any benefit has been used. Subscriptions may be cancelled within 7 days of purchase for a full refund if no test has been performed; thereafter, the list price of tests already performed is deducted and the balance refunded.
Sealed, unused products may be returned within 7 days of delivery for a refund or replacement; damaged or incorrect items are replaced at no charge. Medicines, opened supplements, food items and personal-use items cannot be returned unless defective.
Refund timelines.Approved refunds are credited to the original payment method within 7–10 working days; cash payments are refunded by UPI or bank transfer. Refund requests relating to result quality are decided after validation by our quality team, whose decision is final. Detailed rules are in the Refund & Cancellation Policy and the Shipping & Delivery Policy, which form part of these Terms.
Information on the Platform, including test and package descriptions, blog articles, the package-recommendation questionnaire and the Health Score, is provided for information and scheduling only. It is not a substitute for professional medical advice, diagnosis or treatment. Do not disregard or delay seeking advice from a qualified healthcare professional because of anything on the Platform, and do not use the Platform for medical emergencies. WellGreen Health does not endorse any specific treatment, physician or opinion; reliance on Platform information is at your own risk.
Keep your login and OTP confidential; you are responsible for activity under your account and for the accuracy of the details you provide. You may not misuse the Platform, attempt to access another person’s data, upload unlawful or harmful content, use automated tools to extract content, or use Platform content commercially without written permission. WellGreen Health may suspend accounts that breach these Terms.
You agree to indemnify WellGreen Health LLP, its partners, officers, employees and affiliates against loss, claims or damage arising from your breach of these Terms or of applicable law. To the extent permitted by law, WellGreen Health is not liable for indirect, incidental or consequential loss arising from use of, or inability to use, the Platform or services, including delayed reports or cancelled slots, and its total liability for any claim is limited to the fee paid for the service in question. Nothing in these Terms limits liability that cannot be limited under Indian law, or your rights under the Consumer Protection Act, 2019.
All content on the Platform, including text, graphics, interfaces, artwork, source code, the Sehatchek and WellGreen Health names and logos, is owned or licensed by WellGreen Health LLP and protected by copyright and trademark law. You may not copy, reproduce, republish, distribute or create derivative works from Platform content without prior written permission.
These Terms are governed by the laws of India. Disputes will first be attempted to be resolved through the Grievance Officer. Failing that, they will be referred to a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996, with the seat at Jaipur, Rajasthan, in English. Subject to arbitration, the courts at Jaipur have jurisdiction. Nothing in this clause limits your right to approach a consumer forum.
WellGreen Health is relieved of its obligations during circumstances beyond its reasonable control, including acts of God, floods, fires, strikes, epidemics, government actions, technical failures or war.
If any provision is found unlawful, the remaining provisions continue in full force.
For queries, complaints or feedback about these Terms or our services:
20, Pratap Nagar, Shastri Nagar, Jaipur 302016
Acknowledgement within 48 hours and resolution within 30 days of a written complaint, in line with the Consumer Protection (E-Commerce) Rules, 2020.